Kitchens Dispatch Support Lead

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Ensures that operations shift checklist is completed as required (opening, mid and closing)
• Ensures that all techs and internet connection are functioning all throughout the shifts.
• Supervise and lead dispatch team, providing training and support as needed.
• Manage the dispatching of orders from operating partners to riders effectively
• Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.
• Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
• Ensures accurate and timely communication between customers, riders and dispatchers.
• Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.
• Reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured.
• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
• Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.
• Ensure compliance with company policies and industry regulations.

Must Have:

• Proficient in basic computer application
• At least High School diploma
• At least 2 years experience in dispatch operations or logistics
• Proficient in basic data gathering and analysis
• Ability to work flexible hours, including night, weekends and holidays

Nice to Have:

• Prior experience in cloud kitchen operations