Knowledge Management Technology Manager

Description

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The team

We are seeking an enthusiastic, self-motivated KM Technology Manager to join our Knowledge Management (KM) team. This role is part of a developing KM team and candidates will work with the US based KPT Senior Manager in supporting tactical and repeatable knowledge management and content work for internal operations, delivering best in class automations in the M365 environment in coordination with the other KM Pillars, and BU-driven services. The team specializes in building solutions that sit in SharePoint online via the Power Apps/Automate tools to further the goals of the KM team and Intranet Engagement team.

The KM team is a growing capability that serves all global business at Alvarez & Marsal. The team has resources across the globe and is building a team based in India to support our growing capability set.

How you Will Contribute

Responsibilities

Under the guidance of the KM Technology Manager:

• Provide day-to-day functional support for Microsoft 365 applications and customized tools, a reporting and analytics tool, and potentially other Knowledge Management related applications.
• Act as a subject matter expert and provide guidance and consultation for Microsoft 365 Applications, a reporting and analytics tool, and potentially other Knowledge Management related applications.
• Partner with Knowledge Management subgroups (KM Business Partners and KM Global Intranet and Digital Engagement) and other teams throughout the firm to plan, document, implement, and support solutions and tools.
• Conduct assessments, consult, gather detailed requirements, and recommend solutions that meet A&M Stakeholders' and technical expectations and needs— plan and implement recommendations into flexible and scalable solutions within our Knowledge Management ecosystem.
• Design, develop, and customize SharePoint Online and Microsoft Teams sites based on business requirements. Must have some familiarity with automation development using PowerApps and Power Automate, and any
• Assist and/or lead implementation and support of firm-wide collaboration tools, including but not limited to Analytics, Microsoft Viva, and other Knowledge Management related applications.
• Create, review, and deliver documentation including but not limited to business requirements, timelines, change management, communications, user adoption and training, best practices.
• Participate in developing internal processes and strategies for building Global KM practices, the KMT team, and various partnerships internally.
• Demonstrate a willingness to assist with tasks outside immediate essential role requirements to benefit an organizational success.

Qualifications

4 – 6 years of experience in:

• Microsoft 365 ecosystem, with specificity in Power Apps & Power Automate
• Requirements gathering, Solution implementation and Consulting experience in large-scale environments
• Proficiency in project coordination, and change management
• 4 - 6 years of experience in a corporate environment; experience working at a professional service or consultancy firm is highly preferred.
• Proven experience working with professionals of all experience levels up to C-Level.

Desired Skills and Attributes

• Ability to analyze and troubleshoot technical problems – a Detail oriented mind
• Experience operating in the entire Microsoft 365 ecosystem, Modern SharePoint Online, out-of-the-box.
• Ability to forecast the downstream effects of Permissions & Environmental changes.
• Exposure to Microsoft Analytics/Reporting, and Sharegate is a plus.
• Strong consultative and proactive approach when partnering with the business.
• Strong relationship management and interpersonal skills with the ability to effectively interact with multiple stakeholder groups and senior management.
• Demonstrate a high level of 'grit' in their perseverance of effort and resilience to challenge.
• Strong willingness to learn and apply new and emerging technologies.
• Analytical reasoning and solution-focused problem solver who can think critically and independently with a keen eye for connecting the dots.
• Ability to drive results in a fast-paced environment.
• Works well under pressure and has a flexible work style.
• Excellent communication and receptive listening skills, with the ability to present complex ideas and solutions for all audiences.
• Demonstrated a history of operating with urgency, responsiveness, and client-first focus.
• Exposure to Knowledge Management methodologies is not required but is a plus.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.

The salary is $90-$110/hour dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

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