KPO Accounts Manager

Job Description for Accounts Manager (KPO):

We are searching for communicative Accounts Manager candidate who is proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products, which best fit the individual needs of the client. They also aid internal departments by collecting information, training in process, setting up the robust processing system and analyzing of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer knowledge, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Account Manager Responsibilities:

• To manage the workflow based on ETA
• The provide training to the team and improve process under continual development fundamentals
• To audit team work and identify errors and get that rectified from time to time
• To review final reports and workings of the client and approve before being sent to the client (Profit and Loss, Balance Sheet, Cash Flow, other financial MIS reports)
• To file the accounting financials as from time to time as per the client requirement
• To provide support and work on any client or management required project / tasks from time to time.
• To provide training and upskill self in software learning and do research in integration with Artificial Intelligence (AI)
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Monitor account performance, track KPIs, and report progress to clients and internal teams.
• Regularly communicate with clients to update them on account status and project progress.
• Prepare and deliver reports and presentations to clients, highlighting key metrics and results.
• Address client issues, concerns, or complaints and work to find suitable solutions.
• Collaborate with internal teams to resolve any client-related challenges.
• Manage client billing and payments, ensuring accuracy and timeliness.
• Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relations.
• Periodic review meetings with management & internal staff member.

Requirement for Accounts Manager:  

• ACCA / CA / B. Com/BAF with minimum 3-5 years’ experience in handling UK Accounts or International Accounting and minimum 2 years of managerial experience.  
• Good knowledge of UK accounting softwares and UK Accounting is a must 
• Good knowledge of MS Office (Excel)    
• Good communication skills (Written and Verbal)    
• Ability to work under pressure   

Office Timing: Mon – Fri: 12:00 pm to 8:00 pm 
                              Alternate Saturday & Sun Fixed off

Job Type: Full-time

Pay: Up to ₹1,200,000.00 per year

Education:

• Bachelor's (Preferred)

Work Location: In person