KPO Quality Lead - Deal Ops

India

JOB DESCRIPTION

Skill – Quality Lead – Deal Ops - KPO

Role / Tier: - Quality Lead – Deal Ops KPO / Tier 2

Role Objective:
Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts.

Skills & Qualifications:
Bachelors/Masters degree in Business, Operations, or related field.
5-7 years of experience in Quality Assurance, with at least 2-3 years in a lead role.
Strong knowledge of order management, contract lifecycle, and compliance requirements.
Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies.
Skilled in data analysis and reporting (Google Suite, Excel, dashboards).
Excellent stakeholder management and mentoring abilities.
Exposure to Six Sigma methodologies (YB and GB).

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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