Senior Executive - Omni Channel Operations

Key Responsibilities:

• Daily coordination with retail stores to ensure smooth order flow.

• Timely processing of omni channel orders with strict adherence to TAT.

• Follow-up with logistics partners to ensure timely pickups and deliveries.

• Manage SPF claims and ensure timely dispute closures related to omni channel orders.

• Work closely with the tech team to resolve order processing issues.

• Monitor and maintain accurate reporting and documentation.

• Drive cross-functional collaboration to reduce errors and delays.

• Ensure continuous process improvement for better store-to-customer fulfillment.

Requirements:

• 2–4 years of experience in omni channel or e-commerce operations.

• Prior experience in fashion retail or lifestyle brands preferred.

• Strong communication and coordination skills.

• Proficiency in Excel and OMS tools.

• Ability to manage multiple stakeholders and resolve issues efficiently.