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KSA Markets Quality Specialist

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

We are looking for a Markets Quality Specialist to join our Quality team in Jeddah, KSA supporting the Markets Quality Manager - NME&I Cluster at Bel Group.

This role plays a key part in safeguarding product quality and consumer experience across the downstream supply chain in Saudi Arabia, working closely with distributors, trade partners, and internal stakeholders.

Key Responsibilities

On-Ground Quality Execution

Conduct regular store, warehouse, and distributor quality checks in line with the annual quality plan.
Ensure compliance with Bel quality standards across storage, handling, distribution, FEFO, cold chain, unloading, and co-packing activities.
Plan and conduct market visits across KSA and prepare detailed visit reports covering freshness, rotation, and market storage conditions.

Capability Building

Support in execution of quality audits for distributors and trade partners.
Build quality awareness through regular training sessions and communication of good quality practices across logistics and distribution teams.
Support the customization and deployment of global quality standards to local market needs.

Quality Systems & Monitoring

Execute Consumer Experience Simulation (CES) activities and consolidate results with the central Quality function.
Monitor product freshness, aging, and defect trends using tools such as MOIRA and Power BI.
Validate MOIRA observations and ensure accurate data reporting.
Track and analyze quality KPIs and prepare monthly Quality and OTIF reports.

Incident & Risk Management

Proactively identify quality risks in the market and propose mitigation actions in collaboration with Sales and Supply Chain teams.
Conduct market quality scanning when required.
Investigate local quality incidents and customer complaints, drive root cause analysis, and ensure timely corrective and preventive actions.
Follow up on WeCare cases, provide customer feedback, and ensure proper case closure.

Cross-Functional Collaboration

Support internal quality initiatives such as the “Make Consumer Smile” program.
Contribute to continuous improvement initiatives across the downstream supply chain.

What We’re Looking For