KSA Tech Service Delivery Lead (SDL)

Overview

Join to apply for the KSA Tech Service Delivery Lead (SDL) role at PwC Middle East Enterprise Solutions

Join to apply for the KSA Tech Service Delivery Lead (SDL) role at PwC Middle East Enterprise Solutions

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: Managed Services

Management Level: Senior Manager

PwC Overview

Job Description & Summary: At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

PwC Middle East Overview: Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Corporate Culture & Working Environment: Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table. As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.

Line Of Service And Overview: Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC's advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

Roles And Responsibilities

• Own end-to-end service delivery for assigned clients or programs, ensuring performance meets contractual obligations and SLA/KPI targets.
• Lead service integration across multiple technology towers (e.g., cloud, cyber, AES, ITSM, Data Analytics).
• Ensure high standards of delivery through structured governance, proactive issue resolution, and stakeholder engagement.

• Serve as the primary delivery contact for client executives and service stakeholders.
• Conduct regular service reviews and executive updates to communicate performance, risk mitigation, and strategic opportunities.
• Drive client satisfaction and identify areas for value creation and service expansion.

• Implement and maintain robust governance frameworks, delivery playbooks, and escalation paths.
• Manage delivery performance dashboards, quality trackers, and resource health reports.
• Coordinate with PMO and workstream leads to ensure visibility on progress, risks, and dependencies.

• Drive continuous improvement initiatives across delivery practices and service operations.
• Support audits, compliance checks, and adherence to internal and client-specific standards (e.g., ISO, ITIL, cloud governance).
• Monitor service health and coordinate root cause analysis and corrective actions.

• Lead and mentor delivery teams across multiple geographies.
• Work with Workforce Management and Resourcing to ensure capacity, competency, and onboarding of delivery resources.
• Champion a high-performance culture and support talent development.

Required Skills & Experience

• Proven experience managing large-scale or multi-tower service engagements in consulting, IT services, or digital transformation.
• Strong knowledge of ITIL, Agile delivery models, and hybrid delivery environments.
• Demonstrated ability to manage client relationships, service quality, and delivery governance.
• Experience working with cross-regional teams is highly preferred.
• PMP, ITIL, SAFe, or similar certifications are a plus.

Expected Competencies

• Leadership
• Strategic mindset
• Stakeholder management
• Ability to influence
• Communicate with impact
• Project management
• Results driven
• Drive organizational excellence

Required Language Skills

Proficient in written and spoken English. Arabic is a plus

Minimum Education And Specific Qualification

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (Master's preferred).
• Relevant professional certifications (ITIL, PMP, SAFe, etc.).

Minimum Years Experience Required

• 10+ years in technology service delivery or managed services, with at least 3 years in a leadership role.

Travel

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

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