L1 Support Engineer

We are hiring a L1 Support Engineer (2+ years’ experience) to support our international clients (US/UK). If you excel in communication and technical troubleshooting, we’d love to connect!

Key Requirements:

• Provide clear, professional communication while recognizing, analyzing, and troubleshooting software and technical issues for international customers, primarily in the US/UK region.
• Perform root cause analysis and correlate system, network, and application-level problems to identify the source of issues.
• Maintain excellent customer satisfaction through strong communication, analytical thinking, and problem-solving abilities.
• Support and troubleshoot network devices and tools, including WatchGuard firewalls & VPN, Zyxel Nebula switches, Unifi, and Sophos Cloud.
• Troubleshoot Windows and Linux servers including installation, configuration, and performance issues.
• Manage and support Microsoft 365, including user management, licensing, Azure/Entra ID, Exchange Online, and Intune.
• Work with tools and platforms such as N-able, Action1, Avaya Cloud, and BackupAssist.
• Comfortable working across multiple time zones and supporting global customers.