L1 Support Engineer

We are looking for a skilled L1 Support Engineer with 1-2 years of experience in managing Microsoft Azure services, virtualization, storage, databases, and enterprise IT infrastructure. The candidate must be comfortable working in a rotating shift environment.

Work Schedule:

• Rotating Shifts (Day, Evening, Night)
• Weekend/holiday availability as required
• Flexible to support critical issues outside regular hours

Key Responsibilities:

• Deploy, configure, and manage Azure Virtual Machines (VMs) and Azure App Services
• Manage Azure resources: Storage, VNet, NSG, Load Balancer, Backup & Monitoring
• Administer Azure AD, on-premise Domain Controllers, DNS, DHCP
• Setup, manage, and troubleshoot Azure Virtual Desktop (AVD) and FSLogix profiles
• Administer Windows 365 Cloud PCs
• Support and manage Windows & Linux servers
• Manage SQL Server / Azure SQL environments
• Perform systems monitoring, patching, performance tuning, and troubleshooting
• Ensure compliance with security best practices
• Work with IT and development teams for deployments
• Create and maintain documentation

Required Skills & Expertise
Azure & Cloud:

• Azure Administration (VMs, App Services, Storage, Backup, AVD)
• Azure AD, Identity & Access management
• Experience with FSLogix, Windows 365

Systems & Infrastructure:

• Strong understanding of Windows Server & Linux
• Domain Controllers, Group Policies, DNS/DHCP
• Networking basics: VPN, subnetting, firewalls, routing

Additional Skills:

• PowerShell/Bash scripting (preferred)
• Understanding of monitoring tools (Azure Monitor, Log Analytics)
• Excellent troubleshooting and communication skills

Experience:

• 1 to 2 years in Azure/system administration roles
• Rotating shift experience is a plus

Preferred Certifications:

• Azure Administrator Associate (AZ-104)
• MCSA / Microsoft 365 / Windows Server certifications (optional)