L1 Technical Support Engineer (Onsite)

Preferred - Males, two wheeler is mandatory

Experience: 0.6 Months -1 Years only

Location: JP Nagar, Bangalore

Company: Digicom Systems (Blr) Pvt Ltd

We are seeking an L1 Technical Support Engineer to provide first-level technical support for end users. The role involves onsite troubleshooting of PCs, operating systems, and basic IT infrastructure, with travel to client locations

Key Responsibilities:

• Provide Level 1 technical support for desktops, laptops, peripherals, and basic network issues
• Perform onsite troubleshooting and issue resolution for hardware and software problems
• Install, configure, and maintain PCs, printers, and peripherals
• Support Windows operating systems (Windows 10/11) and basic OS configurations
• Diagnose and resolve issues related to:
• System boot failures
• Software installations and updates
• User access and password resets
• Basic network connectivity (LAN, Wi-Fi)
• Escalate unresolved issues to L2/L3 support teams with proper documentation
• Maintain service tickets, incident logs, and asset records
• Provide basic user training and guidance on IT systems
• Ensure adherence to IT policies, security standards, and SLAs

Education:

• Diploma, ITI, BE, B.Tech

Experience:

• 1 years of experience in IT support or helpdesk role

Vehicle Requirement:

• Must possess a valid driving license
• Willingness to travel to multiple onsite locations as required
• Travel to client locations

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per year

Work Location: In person