L2 Support Team Lead (Java & .Net)

Job Description:

**Team Leadership:** - Lead and manage the L2 application support team (Java, .NET, integration and GT-SUITE focus). - Assign workloads, set priorities, and ensure SLA compliance. - Provide mentorship, technical guidance, and performance evaluation.

**Technical Operations:** - Act as a point of escalation for complex technical issues from L1. - Investigate and resolve incidents related to Java and .NET-based web applications and GT-SUITE models/simulations. - Collaborate with L3 developers, QA, and infrastructure teams to ensure timely bug fixes and enhancements. - Support deployment, patching, and configuration management tasks.

**Documentation & Communication:** - Maintain accurate documentation for support procedures, known errors, and FAQs. - Prepare and present performance and incident reports to management. - Coordinate with business users, project managers, and technical teams for issue resolution and process improvements.

**GT-SUITE Specific Support:** - Support users in running GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability. - Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows

Mandatory skills description:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Hands-on experience supporting applications built in Java (Spring Boot, JSP, servlets) and .NET (ASP.NET MVC, .NET Core).

• Hands on experience in integration tools like Mq, APP connect and API connect

• Working knowledge of GT-SUITE including simulation support, licensing issues, and troubleshooting model runs.

• Proficient with SQL, Windows/Linux environments, and common web application architectures.

• Familiarity with ticketing systems (ServiceNow, JIRA, etc.) and ITIL service management practices.

Preferred Skills

• ITIL Foundation certification.

• Experience with monitoring/logging tools (e.g., ELK stack, Splunk, AppDynamics).

• Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.

• Exposure to CI/CD tools like Jenkins, GitLab CI, or Azure DevOps.

• Familiarity with REST APIs, SOAP services, and web application security.

Soft Skills

• Strong leadership, coaching, and interpersonal skills.

• Excellent communication (verbal and written) with both technical and non-technical stakeholders.

• Analytical and problem-solving mindset with attention to detail.

• Ability to manage priorities under pressure and meet tight deadlines.

Language:

English: C2 Proficient

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