L2.5 Support Engineer

India

Job Information

Date Opened

09/25/2025

Job Type

Permanent

RSD NO

11929

Industry

IT Services

Min Experience

Max Experience

City

Chennai

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600018

Job Description

Role: L2.5/L3 Application Maintenance & Support Engineer (Investment Management Domain) Responsibilities: Provide advanced application support: analyze, debug, and resolve issues at code level across the tech stack. Manage incident response and resolution within SLAs, including 24x7 on-call rotation (nights/weekends). Collaborate with cross-functional teams for release management, change coordination, and environment readiness. Troubleshoot issues and drive root cause analysis across applications and data workflows. Ensure production environments are secure, stable, and aligned with business requirements. Participate in disaster recovery and environment setup activities. Required Skills & Experience: Strong domain expertise in Investment Management/Capital Markets (must-have, top priority). Experience working with peripheral systems integrated with Aladdin or similar IM platforms (Aladdin experience not mandatory). 7+ years of IT experience, with at least 2 years in L2.5/L3 production support. Strong knowledge of data engineering concepts and exposure to API management for system-to-system data flows. Hands-on experience with scripting (Python/PLSQL) and ReactJS. Exposure to one or more: Restful APIs, HTML, CSS, Java Microservices. Familiarity with SDLC processes, Git/Bitbucket, and test automation. Experience with incident/problem lifecycle management and ticketing tools (ServiceNow/JIRA). Strong troubleshooting, documentation, and communication skills; able to work independently and within teams. Optional / Nice to Have: Knowledge of Linux/Windows OS, batch monitoring tools (Autosys, Ctrl-M), and databases (MS SQL, Snowflake). Experience with visualization/reporting tools (Power BI, Tableau). Practical exposure to web development, microservices, Docker/Kubernetes. Basic understanding of statistical theory, financial instruments, and markets.

At Indium diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.

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