L3 Desktop Support Engineer

We are seeking an experienced L3 Desktop Support Engineer to provide advanced technical support and resolve complex IT issues for end-users. The ideal candidate will have strong troubleshooting skills, the ability to lead escalations, and ensure smooth IT operations across the organization.

Key Responsibilities:

• Act as the escalation point for Level 1 and Level 2 support teams.
• Diagnose and resolve advanced hardware, software, and network issues.
• Perform system upgrades, patch management, and desktop imaging.
• Manage Active Directory, Exchange, M365, and endpoint security tools.
• Provide executive support and ensure minimal downtime.
• Document technical procedures, solutions, and best practices.
• Collaborate with cross-functional IT teams for project implementations.
• Ensure compliance with IT security policies and standards.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field (preferred).
• Minimum 5+ years of experience in desktop/end-user support, with at least 2 years in L3 support.
• Strong knowledge of Windows OS, macOS, Office 365, Active Directory, and SCCM/Intune.
• Experience with ITSM tools (ServiceNow, Remedy, etc.).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and handle escalations.

Additional Requirements:

• Valid Driving License (mandatory).
• Valid Work Permit for UAE.

Job Type: Contract
Contract length: 12 months

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

• What is the expiry date of your Emirates ID or Work Permit?
• Do you have a UAE driving licence?