Lab Assistant (Full Time, Days)

Description

• Prior customer service experience.

Qualifications

• Ensures routine, timed, and stat specimens are delivered within specified turnaround time according to standards (stat < 5 minutes, routine < 10 min).
• Sends PKU tests (newborn blood) to State lab, documents session numbers, creates packing lists, and prepares for mailing.
• Contacts engineering for preventive maintenance on centrifuge equipment.
• Responsible for completing temperature reports for freezers and refrigerators.
• Follows all Infection Control standards and ensures proper use of Personal Protective Equipment (PPE) per hospital policy and procedures to ensure safety.
• Scans all required PKU results into the Electronic Medical Record (EMR).
• Contacts labs regarding pending test results. Once results are received scans patient documents into Cerner.
• Answers phones promptly and takes messages as needed.
• Obtains necessary supplies for specimen collections.

• Maintains accountability by ensuring compliance thru timely completion of licensures, certifications, all competencies, health requirements (PPD, N95, Flu, etc.), and education requirements.
• Maintains accountability and timekeeping expectations as outlined by MCHS Timekeeping and Attendance policy and procedures. Ensures behavior is compliant with communication standards.
• Ensures behavior meets and/or exceeds targeted service scores as measured by the Service Index and/or the internal departmental service survey.

• High school education or equivalent preferred.
• One year of customer service in a high volume fast-paced environment preferred.
• Two years in accredited healthcare facility office highly preferred.
• Medical terminology knowledge highly preferred.
• Able to adapt and react calmly under stressful conditions.
• Proficiency in Cerner and Microsoft Office including: Word and Excel.

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