Lab Automation Informatics Specialist

Lab Automation Informatics Specialist - BD (Tissuemed Ltd)

An exciting opportunity for a Lab Automation Informatics Specialist to be based in Riyadh, KSA.

Company Overview

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

BD is proud to be certified as a Top Employer 2025 in Saudi Arabia, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

Our Vision

BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at home, in delivering better outcomes for patients.

About the Role

The Lab Automation Informatics Specialist works in a team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Lab Automation solutions at customer sites, troubleshooting for Middleware solutions, Information Systems Integration and roll out BD Remote Support tools.

Main Responsibilities

• Lead the deployment and configuration of BD Lab Automation Data Management Solutions, including LIS connectivity (ASTM, HL7) and customization for unique laboratory environments.
• Oversee IT infrastructure setup, server installations, and ensure secure, reliable network connections for System Control Units (SCU) and Gateways.
• Implement and manage Remote Support Services (RSS) and remote connectivity solutions for ongoing maintenance and troubleshooting.
• Deploy and update software on BD Kiestra instruments, ensuring installations are accurate and efficient.
• Work closely with Project Managers, Solution Integrators, Field Service Engineers, Sales, Clinical Solutions, and informatics teams to complete comprehensive project plans and ensure seamless integration.
• Participate actively in internal and external progress meetings, supporting solution design and delivery.
• Demonstrate advanced knowledge of computer hardware, operating systems, network design, virtualization, information security, SQL Server installations, and troubleshooting.
• Provide technical expertise in connectivity, remote systems management, and web-based applications (IIS).
• Implement quality assurance processes, conduct regular audits, and ensure all installations and configurations meet required standards.
• Document all configurations, integrations, troubleshooting activities, and provide regular reports on project progress and issues.
• Act as a trusted advisor to microbiology laboratories, providing direct support and collecting feedback to drive product improvements.
• Ensure Field Corrective Actions are accurately implemented and communicate product improvement needs to marketing and global teams.

About You

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum 2 years' experience in IT infrastructure, connectivity, and field-based support (preferably in Flow Cytometry, Microbiology, Molecular Diagnostics, or BD medical devices).
• Strong analytical, problem-solving, and communication skills.
• Willingness to travel extensively within EMEA (up to 70%).

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast paced healthcare industry. For most roles, we require a minimum of 4 days of in office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

To learn more about BD visit:

Primary Work Location

SAU Riyadh - Centria Office Building

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Research, Analyst, and Information Technology

Industries

• Medical Equipment Manufacturing

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