Lab Support Admin

About USDM

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Nature and Scope of Job

The Lab Support Administrator is responsible for the installation, configuration, maintenance, and support of qualified electronic systems used throughout the organization. This includes hardware, software, and communication infrastructure used in operational technologies. The role ensures high system availability, security, and performance, while providing technical support to users and collaborating with vendors and internal departments to resolve system issues. Collaborates cross functionally as a key team member in developing and or upgrading GxP software applications for laboratory management, compliance, and data integrity.

Primary Responsibilities

• Configure process flows for development, testing, and production environments in accordance with approved protocols and scripts.
• Creates and maintains electronic QMS documentation including Administration and User SOP’s, functional specifications/user roles and training materials.
• Provides quality, timely and accurate lab systems analysis, design, configuration and support; including daily technical support to systems users.
• Performs system laboratory software system administration task including all configuration, set up and maintenance activities
• Develop and lead enterprise-wide deployments and interfacing of systems including: LIMS, QMS, SDMS, CDS, CPMS, MODA and other related technology software system administration task including all configuration, set up and maintenance activities.
• Administrator collaborates cross functionally as a key team member in implementing and upgrading software applications for system management, compliance, and data integrity Partners with Computer System Validation (CSV), IT, QC, and QA to ensure data integrity best practices are aligned and followed.
• Pulls system audit trails at prescribed intervals and escalates any data integrity concerns.
• Gather user requirements, scope and manage projects for system upgrades and improvements.
• Collaborates with Computer System Validation (CSV) in authoring and execution of validation test scripts.
• Develop views, standard queries, custom reports and dashboards based on requirements.
• Liaise with vendors for support, warranties, repairs, and upgrades.
• Regular and reliable attendance on a full-time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Install, configure, and maintain electronic systems and related hardware/software (e.g., control systems, monitoring systems, communication equipment, interfaces).
• Provide first- and second-line technical support to users across departments.
• Monitor system performance and perform routine maintenance and upgrades.

Additional Responsibilities

• Performs other related duties and assignments as required

Qualifications

• Minimum of three to four (3-4) years of experience in a Life Science, Software Engineering or Computer Science.
• Tactical expertise in laboratory software systems.
• Knows all lab software and can problem solve across a wide range of systems.
• Good communication with industry experts and regulators.
• Needs minimal supervision to deliver to goals and objectives.
• Experience with initial development and roll out of LIMS
• Experience with regulatory and GMP inspection a plus

Education & Certifications

• Bachelor’s degree in Life Science, Software Engineering or Computer Science. Minimum (6 – 8) years of experience without degree.

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
• Operate other office productivity machinery, such as a calculator, scanner, or printer.
• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.

Equal Opportunity Statement

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Compensation

Salary/Hourly Rate Range (W2): USD 45.00 - 55.00

The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.

Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.

Both full and part-time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part-time employees may be eligible for paid time off.

All employees are eligible for USDM's rewards and recognition program.

For more details about our benefits, visit us here: https://usdm.com/careers