Lab Technician, 3D Animation & Visual Effects

• Support students, staff, and instructors to resolve Academic / Technical issues in the onsite lab & rLab (virtual lab).
• Provide excellent customer service. Provide a cordial and friendly presence to students, faculty, and staff.
• Monitor student use of the onsite lab and rLab. Use the WCO tools to check-in/check-out students. Communicate and coordinate with the Campus Hosts to ensure smooth workflow.
• Ensure that defaulting students are not attending classes or using equipment.
• Assist students with software/equipment troubleshooting in-person, through email, Discord, or Zoom.
• Collaborate with IT- Classroom Support Group to assist instructors and students with computer and software issues, to ensure that teachers can get back to instruction in the classroom as quickly as possible.
• Assist with department run exhibitions and festivals.
• Help maintain departmental aesthetic (change and update displays within department), including desktop publishing (fliers, videos, and other promotional media).
• Check the status of all equipment in the lab and the classrooms.
• Protect equipment from theft and vandalism.
• Maintain a clean, functional, and productive learning environment.
• Providing support and assistance to the Department Director.
• Maintain guidelines set forth by the

• Expert knowledge in one of more of the following software's: Autodesk Maya, Z Brush, Mari, Unreal Engine, Substance Painter, Houdini, Nuke, Arnold, Adobe CC Suite.
• Must be able to work onsite in San Francisco (there will be opportunities to work remotely as well)
• Flexible and willing to work weekends and various hours.
• Possess strong troubleshooting skills in both hardware and software on PC/Windows 10.
• Working knowledge of video editing, audio mixers.
• Excellent customer service skills and be safety-minded always.
• Friendly and patient personality and enjoy working with a diverse student population.

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