Laboratory Client Support Associate Outreach

Facility: Sisters of Charity Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours:

6a-2p, 7a-3p, 8a-4p, 9a-5p, 10a-6p

Summary:

This position will provide administrative and operational support to the Laboratory Outreach Office. This role is strictly non-clinical and does not involve direct patient contact. Additionally, this role will support relationships between Catholic Health System Department of Laboratory Outreach Services, internal associates, providers, and external partners.

Responsibilities:

EDUCATION

• High School diploma or GED
• Associates degree preferred

EXPERIENCE

• Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY

• Possess excellent communication skills - written, oral, interpersonal
• Clear understanding of medical terminology
• Working knowledge of LIS/HIS and PC-based such as MS Office, including Outlook - required
• Customer service skills as demonstrated in current or previous job experience, documented training/in-services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques
• Working knowledge of most office type equipment including copiers, scanners, fax machines etc.

WORKING CONDITIONS:

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs.