Labs Support Administrator

Vision:

OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.

Mission:

• OIT enables campus priorities by providing high-value IT services and solutions.

Values:

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Curiosity in how to better support the campus and our partner’s while
• Encouraging empowerment and authentic engagement among ourselves and
• Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business efficiency.

Lab Administration

• Assist with diagnosing common issues of Windows, MacOS, and iOS clients in campus computer lab environments. This position will work with the Windows and Apple LST endpoint administrators in troubleshooting department software.
• Familiarity with remote tools used for troubleshooting, such as remote desktop tools, is highly desirable. Assist with multi-user computer environment issues that use directory authentication. This position will need to understand software licensing in multi-user environments and have solid skills working with outside vendors for support and procurement needs. Familiarity with license server processes will be required. Familiarity with virtual environments and their integration into learning management systems is preferred.

Lab Hardware Management

• Responsible for hardware lifecycle management within OIT managed labs. Owns the process around hardware repairs, lab upgrades, lab design, inventory management, and furnishings. Supervise hardware repair process for all OIT managed lab machines. Lead meetings and discussions related to process and workflow for lab hardware and software upgrades. Coordinate with colleagues in LST to lead the Labs presentation systems. Work closely with all parties involved which includes vendors, campus delivery services, and departments. Serve as point contact in ordering new or replacement peripherals for lab machines. Familiarity with remote monitoring tools such as Sassafras K2 to supervise hardware issues remotely is highly desirable.

Lab Communication and Service Reporting

• Be responsible for the process for lab problem reporting. Create and maintain problem reporting documentation (both internal and external), work with the help center, the asset management team, and the ServiceNow team to streamline the process and improve procedures for this service. Develop lab utilization reporting to support service level decision making, and provide valuable metrics to clients. Run online customer facing and internal webpages that contain information about the lab service, usage reports, and availability.

Management of Student Administrators

• Supervise an average of 3-4 student hourly employees who are responsible for the reactive needs of lab hardware issues. Delegate lab service reporting and communication duties based on the proficiency of the students and the difficulty of the specific project. Develop and perform training of tools used that the students are expected to employ and build upon throughout their employment in the unit. Design and implement documentation and coverage policies that allow for consistent and redundant administration of duties assigned. Ensure that the LST Labs student team is fully staffed with qualified student employees through interviewing, hiring, performance evaluation, counseling, and termination. Ensure students meet all University of Colorado student employee requirements, as well as all OIT required training.

• This is a hybrid position, with an expected 4 days a week onsite and 1 day remote. Schedules are flexible between CU Boulder's business hours.

• The annual salary range is $70,900 - $77,000.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

• Bachelor's degree from an accredited institution. A combination of education and/or related experience as described below may be substituted for the degree on a year for year basis.
• One year of experience that includes:
• • Troubleshooting Mac and PC endpoint environments
  • Troubleshooting network issues
  • Troubleshooting computer connected device issues
  • Experience with service reporting tools
  • Experience with hardware/software monitoring tools
  • Performing as a team lead or supervisor of multiple technical IT employees
• A valid U.S. Driver's License.

• Proficiency with Google apps (Drive, Sheets, Docs, etc…)
• Proficiency with Office 365 applications
• Proficiency with Microsoft Outlook calendaring

• Proficiency with Sassafras AllSight
• SerivceNow experience highly desirable
• Familiarity with virtual solutions such as Apporto
• Superb attention to detail
• Ability to maintain a professional and positive demeanor in a fast-paced and occasionally high-pressure environment
• Ability to seek out and establish relationships with similar positions in other institutions

To apply, please submit the following materials:

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by April 14, 2026, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.