Landscape Account Manager

A reputable and expanding landscaping company based in Houston, Texas is seeking a Landscape Account Manager to oversee and grow a portfolio of commercial and residential client accounts. This role is essential in maintaining strong client partnerships, ensuring high-quality service delivery, identifying opportunities for account growth, and collaborating with field operations teams to execute landscape maintenance and enhancement programs.

The ideal candidate is a highly organized professional with excellent interpersonal skills, a strong customer service mindset, and the ability to manage multiple client relationships while consistently delivering a high standard of satisfaction and responsiveness.

Core Responsibilities

• Develop and maintain long-term relationships with commercial and residential property owners, managers, and key stakeholders.
• Act as the primary point of contact for client inquiries, service requests, account management issues, and property concerns.
• Conduct routine property inspections and site evaluations to assess landscape conditions, ensure service quality, and identify improvement opportunities.
• Coordinate closely with operations managers, field supervisors, and crew leaders to schedule maintenance activities and ensure efficient service execution.
• Recommend enhancement opportunities such as seasonal plantings, irrigation improvements, landscape upgrades, and other value-added services tailored to client needs.
• Prepare proposals, service estimates, contract renewals, pricing adjustments, and enhancement recommendations.
• Address client concerns promptly and professionally, ensuring effective resolution and maintaining strong client retention.
• Monitor account performance, service quality, and contract compliance to ensure alignment with company standards and client expectations.
• Maintain accurate and detailed records of client communications, property assessments, service recommendations, and account activities.
• Coordinate seasonal and recurring services including mulch applications, seasonal color rotations, irrigation adjustments, cleanups, and enhancement projects.
• Ensure all assigned properties consistently meet company quality standards and maintain a professional appearance.
• Support operational planning and scheduling efforts when needed to enhance service efficiency and delivery.

Qualifications & Experience

• At least three years of experience in account management, customer service, property management, facilities services, landscaping, or a related field.
• Prior experience managing commercial and/or residential client accounts is highly preferred.
• Working knowledge of landscape maintenance practices, irrigation systems, plant materials, and enhancement services.
• Strong communication, interpersonal, and client relationship management skills.
• Excellent organizational abilities with the capacity to manage multiple accounts and priorities simultaneously.
• High attention to detail and a strong commitment to customer satisfaction.
• Experience with CRM systems, Microsoft Office, and related account management tools is preferred.
• Bilingual English/Spanish abilities are an asset but not required.
• Valid driver’s license and acceptable driving record required.
• Must be legally authorized to work in the United States.

Core Competencies

• Client Relationship Development and Management
• Customer Satisfaction and Retention Strategies
• Landscape Maintenance Coordination
• Irrigation and Enhancement Planning
• Account Growth and Service Optimization
• Conflict Resolution and Problem Solving
• Time Management and Organizational Efficiency
• Professional Communication Skills
• Property Evaluation and Quality Control
• Cross-Functional Collaboration with Operations Teams

Education

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Horticulture, Landscape Management, Business Administration, Property Management, or a related discipline preferred.

Compensation & Benefits

• 401(k) retirement plan with company matching contributions
• Comprehensive Medical, Dental, and Vision insurance coverage
• Paid Time Off and company-recognized holidays
• Performance-based bonuses and employee recognition programs
• Ongoing training, professional development, and continuing education opportunities
• Long-term career advancement opportunities within a growing and well-established landscaping organization

At Colleague, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Colleague promotes individuals solely based on qualifications for the position to be filled.

Pay: $75,000.00 - $95,000.00 per year

License/Certification:

• Drivers License (Required)

Work Location: In person