Landscape Account Manager

Balanced Environments, Inc. a leading area landscape and snow removal contractor seeks a motivated individual for our Landscape Account Manager position in our Pewaukee, WI location.

Maintain and expand corporate image of excellence through sales of quality products and services, servicing the customers’ needs and providing open lines of communication to our clients. Increase knowledge of customer service techniques and sales of quality products and services. Provide input to sales team members and mentoring of new members as required.

1. 2+ Years of Sales or Account Management experience preferably in commercial landscaping, facilities management, or related service industries.

2. Two years’ experience in field landscape maintenance procedures or equivalent.

3. Two years’ experience in field construction procedures or equivalent.

4. High School Diploma or GED- (Bachelor’s degree in business, Horticulture, Landscape Management, or a related field preferred)

5. Working Knowledge of Commercial Landscape Maintenance & Enhancements

6. Understanding turf, plant health care, seasonal color, irrigation, pruning, and landscape improvement projects.

7. Strong Communication & Client Relationship Skills

8. Ability to interact with property managers, HOA boards, and facility directors; skilled in proposal writing and presentations.

9. Valid Driver’s License with clean driving record-Travel to client properties and job sites required.

10. Proficiency with Microsoft Office & CRM Tools

11. Experience with customer tracking software and estimating tools is a plus.

12. Ability to Estimate & Upsell Enhancement Projects-Must be able to identify property needs and generate proposals for value-added services.

1. Proactively manage clients’ satisfaction and service delivery by anticipating potential challenges and monitoring satisfaction.

2. Review, plan and participate in internal training activities on a daily basis through support and guidance of sales manager.

3. Provide project inspection, advisement and coordination between client and maintenance, enhancement and snowplow crews.

4. Develop and maintain quality repeat clientele and generate yearly renewal contracts.

5. Support public relations program through print materials, ads, web site, press releases, award entries, photography schedules, trade shows, networking events, etc.

6. Involvement in snowplowing operations to include new sales, renewals and liaison between client and snow manager.

7. Follow approved policies and procedures regarding client contact, bidding implementation, collections, client follow-up and feedback.

8. Daily working hours to be scheduled with Sales Manager. 40-65 hours per week, depending upon season and activities.

9. Act as primary contact person between client and company.

10. Solicit new maintenance work through approved sales process to include referrals and cold-calls, with concentration within our existing property routes.

11. Majority of enhancement and design/build sales to be generated through current or prospective maintenance clients and through the completion of regular site analysis.

12. Snow plow sales to include referrals and cold-calls as outlined in snow plow sales plan.

13. Support administration personnel in collection of accounts receivable generated by your clientele.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Pewaukee, WI 53072