Last Mile Operations Senior Supervisor

Key Responsibilities:

• Leading frontline teams and ensuring smooth site execution in line with Hungerstation's
• delivery mission.
• Lead and supervise Last Mile Team Leaders, ensuring shift coverage, performance, and
• adherence to targets.
• Monitor rider attendance, scheduling, and shift readiness in coordination with Team
• Leaders.
• Conduct regular team meetings, coaching sessions, and performance check-ins.
• Ensure rider teams are trained on delivery standards, safety protocols, and customer
• service.
• Ensure compliance with operational procedures, safety guidelines, and delivery standards.
• Address incidents, rider issues, and customer complaints in coordination with support
• teams.
• Monitor real-time delivery performance via Control Tower updates and take corrective
• action.
• Support audits, inspections, and site-level recovery plans in case of disruptions.
• Set performance objectives, provide necessary support, evaluate direct reports, and
• provide regular feedback on performance.
• Participate in the identification and recruitment of key talents for the function.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor
• the workflow.
• Provide opportunities for team members to suggest, participate in, and contribute to
• improvement, innovation, and knowledge-sharing initiatives.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out
• in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes
• and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Qualifications & Experience:

• 4 - 6 years of relevant experience.
• Strong knowledge of logistics and operational tools.
• Strong organizational and multitasking abilities.
• Leadership and team management.
• Attention to detail and operational excellence.
• Proficiency in logistics and fleet management software.
• Bachelor’s degree in SC, Logistics, Business, or a relevant field is required.