Last-Mile Quality Officer

ROLE PROFILE

• Determine damage and defects versus inherent characteristics of furniture and identify a course of action for the merchandise where necessary.
• Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and l
• Perform all assigned tasks within specified timeframes and as per coverage area assigned.
• Responsible for checking and repairing all returns with quality issues from customers and stores.
• Communicate product differences or issues to the brand team
• Work in tandem with third party carriers to ensure a high quality of delivery and customer service.
• Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.
• Timely and effective completion/achievement of assigned work/targets
• Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.
• Contribute aVisit client homes with store personnel for quality checks and repairs where appropriate and approved by the Customer Care Team.
• Perform inbound and outbound quality control to ensure the delivery of operational excellence and expected customer experience.