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Launch Leader, SSD OpX Launch Excellence
DESCRIPTION
ABOUT AMAZON
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
The Launch Leader, operating as part of the SSD Operations Excellence team (OpX) will consist of a group of high performing operators that can quickly dive into the details of neighboring sites and work with those teams to establish best practices. This team is responsible for supporting, teaching and removing barriers for new launch site leadership teams from pre-launch through post-launch phases. This role will be traveling up to 75% of the time, in order to get hands-on experience of optimizing processes within the operations, specifically focused around cost and quality. After a 18-24 month rotational through this role, these leaders will have had the ability to diversify their leadership skills, emphasizing on dive deep and think big, and go back to running a building in the Sub Same Day network.
Key job responsibilities
Key Responsibilities and Job Elements:
Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.html
A day in the life
- Audit, observe site leadership - providing real-time feedback to site leader and managers to close standard work gaps
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
The Launch Leader, operating as part of the SSD Operations Excellence team (OpX) will consist of a group of high performing operators that can quickly dive into the details of neighboring sites and work with those teams to establish best practices. This team is responsible for supporting, teaching and removing barriers for new launch site leadership teams from pre-launch through post-launch phases. This role will be traveling up to 75% of the time, in order to get hands-on experience of optimizing processes within the operations, specifically focused around cost and quality. After a 18-24 month rotational through this role, these leaders will have had the ability to diversify their leadership skills, emphasizing on dive deep and think big, and go back to running a building in the Sub Same Day network.
Key job responsibilities
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your team (new launch site)
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.html
A day in the life
- Review Key Performance Indicator Metrics across Safety, Quality, People, Performance/Cost for launch site, deep diving and root causing misses
- Host Daily Deep Dive meeting with Site Leader and Ops Managers to establish and align to actions plans to improve performance
- Audit, observe site leadership - providing real-time feedback to site leader and managers to close standard work gaps
- Attend Launch DBR/WBR calls to speak to site performance/actions
- Partner with key stakeholders to remove any site barriers
- Work on individual large scope project(s)
BASIC QUALIFICATIONS
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- 1+ years of operations management experience
PREFERRED QUALIFICATIONS
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Previous experience launching new sites
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Corona - 120,900.00 - 163,200.00 USD annually
USA, IL, West Chicago - 120,900.00 - 163,200.00 USD annually
USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually
USA, TX, Pflugerville - 120,900.00 - 163,200.00 USD annually
USA, UT, American Fork - 120,900.00 - 163,200.00 USD annually
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