Launch Operations Leader

About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the role

As a Launch Operations Leader, you’ll be the leader responsible for orchestrating end-to-end training and operational readiness during new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder’s standards. In this role, you’ll manage pre-opening training, oversee launch execution, and provide post-opening coaching and performance analysis until successful transition to normalized operations. Success requires both hands-on leadership in the field and strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations at scale.

This is a salaried role requiring extensive travel within your assigned region and occasional cross-region support.

Responsibilities:

Pre-Opening: Training & Readiness

• Lead intensive, hands-on training programs for new hourly and salaried team members in the weeks leading up to store openings.
• Oversee Launch Operations Training Specialists in executing training across recipe execution, kitchen operations, customer service, and food safety standards.
• Oversee interviewing, selection, and staffing processes, ensuring adequate coverage and alignment to business needs.
• Develop managers and crew in problem-solving, efficiency, and Wonder’s operational excellence model.
• Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.

Launch & Post-Opening Execution

• Oversee store openings, ensuring smooth execution and adherence to Wonder’s brand standards.
• Provide real-time coaching and performance feedback to team members, managers, and Launch Specialists during critical launch weeks.
• Identify and troubleshoot operational challenges quickly to maintain execution quality and service consistency.
• Support business operations directly as required, including staffing and managing shifts to maintain execution.
• Support the successful execution of new initiatives during launches, ensuring teams are trained, engaged, and able to adapt quickly as NSO locations pilot updates that may later be implemented across the broader business.
• Act as the primary point of accountability for launch-site performance management until turnover to normalized operations.

Post-Opening Support & Continuous Improvement

• Track and analyze key performance metrics (speed of service, food quality, execution accuracy, guest satisfaction).
• Identify opportunities for continuous improvement in training delivery, launch systems usage, and post-launch support.
• Conduct operational audits and readiness reviews to ensure sustained success beyond launch.
• Develop Launch Operations Training Specialists through coaching, feedback, and formal performance reviews.
• Develop and execute improvement plans based on data-driven insights.
• Partner with Regional Launch Manager to refine launch playbooks, strengthen training content, and improve scalability.
• Provide structured feedback to cross-functional partners (Operations, HR, L&D, Safety) to enhance systems, standards, and training programs.

Qualifications

• 3+ years of experience leading restaurant openings, training, or multi-unit operations in a high-volume, fast-paced environment.
• Strong leadership skills with demonstrated ability to manage and develop teams, ideally with direct oversight of trainers or frontline leaders.
• Expertise in training and developing teams across varying learning models and adapting training delivery to different learning styles.
• Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines.
• Strong analytical skills to track, interpret, and act on operational performance metrics.
• Business acumen to manage staffing, scheduling, and shift-level operations during launch periods.
• Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions.
• Strong communication and coaching skills, with the ability to provide daily, actionable feedback.
• Familiarity with operational systems including LMS, Kitchen Display Systems (KDS), and Point of Purchase (POP) technology.
• Willingness to travel extensively (up to 85%) to support Wonder’s expansion.

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Food Handler Certification (or willingness to obtain)
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $95000 per year - $109500 per year
• Multi-Location Role, Travel Required

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.