Launch Trainer, DMS

Job title: Launch Trainer

Reports to: Launch Manager

Department: Priority DMS

Location: Dallas/ Fort Worth, TX

Grade: 16

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

We are seeking a Launch Trainer to join our growing team. In this pivotal role, you will guide new dealers through the onboarding process and ensure they are fully prepared to utilize our platform’s tools and features. Ideal candidates are career-minded professionals with strong organizational abilities, excellent communication skills, and a proven capacity for problem-solving.

Responsibilities:

• Launch Planning: Develop and execute comprehensive launch plans for new dealers.
• Training Delivery: Conduct training sessions focused on platform features, best practices, and tools to maximize dealer success.

• Issue Resolution: Proactively identify and resolve any concerns raised during the launch phase, coordinating closely with internal teams to deliver timely solutions.

• Dealer Engagement: Maintain regular communication with dealers to ensure a seamless onboarding experience.

• Proactive: Able to anticipate and address challenges before they escalate.

• Adaptable: Thrives in a fast-paced, evolving environment, adjusting strategies as needed.

• Positive Attitude: Maintains an optimistic outlook, even when faced with obstacles.

• Detail-Oriented: Ensures accuracy and thoroughness in all aspects of the launch process.

What Success Looks Like:

Success as a Launch Trainer means you’re not just delivering training — you’re ensuring that new product, system, or process launches are understood, adopted, and executed smoothly across teams.

• You understand the product or process inside and out — not just what to teach but why it matters.

• You clearly communicate complex concepts in simple, actionable terms.

• You act as a bridge between product, operations, and end users to ensure alignment and understanding.

• Continuously refine content based on feedback and launch outcomes.

• Identify learning gaps early and proactively address them.

Candidate Requirements:

• Travel: Willingness to travel 75–90% of the time (approximately 15–20 days per month).
• High School Diploma and Industry Experience: Minimum of 2 years working in an automotive/dealership environment.
• Communication: Exceptional speaking and presentation skills.
• Organization: Strong ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Team Player: Proven collaborative skills for working within cross-functional teams.
• Problem-Solving: Track record of quickly identifying and resolving issues in changing conditions.
• Customer Focus: Dedicated to providing a positive experience for dealers throughout the onboarding process.
• Tech Savvy: Proficient with various software applications; experience with ecommerce platforms is a plus.

Required Core Competencies:

• Communication: Clear writing, active listening, and the ability to explain technical topics in plain terms.
• Accountability: Track record of delivering quality work, owning outcomes, and learning from setbacks.
• Willingness to Learn: Demonstrated adaptability with new frameworks, technologies, or methodologies.
• Team Orientation: Experience working collaboratively in agile environments and contributing to shared goals.
• Self-Awareness: Openness to feedback, ability to recognize limitations, and willingness to give credit where due.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $70,000-$75,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.