Laundry Sorter

Summary

The Laundry Sorter, reporting directly to the Asst. Laundry Manager, is responsible for providing a consistent supply of clean linens and garments for guests and hotel operations. This role ensures all linens, towels, and guest laundry are properly cleaned, folded, and stored while maintaining the highest standards of cleanliness and efficiency.

Key Responsibilities

• Sort soiled linens, towels, uniforms, and other laundry items by color, fabric, and degree of soil.
• Load and operate washing machines, dryers, and other laundry equipment according to established standards and procedures.
• Add appropriate cleaning detergents, softeners, and other chemicals in correct proportions.
• Fold and stack linens, towels, and garments neatly for proper storage and distribution.
• Use pressing and ironing equipment as necessary to ensure wrinkle-free laundry.
• Inspect cleaned items to ensure they meet hotel standards (free from stains, damage, or missing items).
• Monitor inventory levels of cleaning supplies, chemicals, and linens, reporting shortages to the supervisor.
• Restock housekeeping carts and storage rooms with freshly laundered items as needed.
• Maintain accurate records of laundry operations, such as the number of loads washed, damaged items, and any special guest laundry requests.
• Provide laundry and dry-cleaning services for guests as requested.
• Handle guest laundry with care, following special instructions for delicate items or special fabrics.
• Ensure proper maintenance of all laundry equipment by reporting any malfunctions to the maintenance department.
• Adhere to all safety regulations and hotel policies regarding the use of chemicals and laundry equipment.
• Maintain a clean and organized laundry area, ensuring safety and efficiency.
• Assist the housekeeping department with any additional tasks, such as room linen replenishment, as needed.
• Support other laundry team members during high-demand periods or special events.
• Cleans machineries and work areas.
• Checks the logbook for Guest Laundry
• Posts Guest Laundry bills before delivery
• Delivers Guest laundry as per room number and guest name
• Ensures that the Laundry policies, systems, procedures and standards are followed on the floor.
• Ensures safety and hygiene standards are followed in the Laundry.
• Ensures 100% compliance with all mandatory training.
  
  

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Strong attention to detail.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.
• Time management and organizational skills.
• Efficiency of service delivery
• Professional attitude
• Flexibility
• Reliability
• “Can do” attitude
• Excellent grooming standards
  
  

BACKGROUND

• Proven experience as a Laundry Sorter.
• We hire for attitude and competencies, and train for skills!
• Language requirement: English