Laundry Valet

The Laundry Valet is responsible for providing prompt and professional laundry and dry-cleaning services to guests, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role acts as a key link between the guest and the laundry team, ensuring accurate handling, timely delivery, and personalized service.

Key Responsibilities:

Guest Service:

• Collect, log, and deliver guest laundry, dry cleaning, and pressing items accurately and promptly.
• Ensure all guest laundry is handled with care and according to fabric care instructions.
• Present laundry services to guests professionally and assist with any special requests or concerns.
• Ensure clear communication with guests regarding delivery times, service options, and charges.
• Handle guest complaints or service issues courteously and report them to the supervisor if required.

Operational Duties:

• Inspect all laundry items for stains, damages, or missing buttons before processing.
• Tag and record all items received using the appropriate tracking system or logbook.
• Coordinate with the laundry team to ensure timely cleaning and pressing of all items.
• Deliver finished laundry to the respective guest rooms according to established procedures.
• Maintain a high level of cleanliness and organization in the valet and laundry areas.
• Report any lost and found items immediately following hotel policy.

Health, Safety & Hygiene:

• Follow all hygiene, sanitation, and safety procedures in handling linen and chemicals.
• Ensure safe operation of all laundry equipment.
• Maintain a clean and tidy working environment at all times.

Other Responsibilities:

• Attend daily briefings and departmental training sessions as scheduled.
• Ensure grooming and personal appearance are in accordance with hotel standards.
• Promote a positive and professional image of the hotel.
• Perform any other duties assigned by the Laundry Supervisor or Management.

Qualifications & Skills:

• Previous experience in laundry or housekeeping in a hotel environment preferred.
• Good communication and interpersonal skills.
• Strong attention to detail and organizational ability.
• Customer-focused with a courteous and professional attitude.
• Ability to handle multiple tasks and work under pressure.
• Basic knowledge of fabric care and stain removal techniques.

Job Types: Full-time, Permanent