Law Firm Client Liaison

Bursor & Fisher, P.A. is looking for a Client Liaison to join their Miami team. Client Liaisons are the face and voice of the law firm, responsible for managing the process of signing up new clients and subsequently maintaining relationships with clients as their cases progress to resolution. Client Liaisons serve an essential role in delivering an exceptional client experience. The position requires excellent phone skills, good judgment, organization, and most importantly an ability to empathize and understand clients' needs. This is an in-office position in Bursor & Fisher's Brickell office, located just steps from the Brickell City Center.

About Bursor & Fisher:

Founded in 2010, Bursor & Fisher, P.A. is a boutique civil litigation firm with offices in Florida, New York, and California. The lawyers in their firm specialize in class action and mass tort litigation, providing the highest caliber representation to their clients and the classes we represent. The lawyers at their firm have an active civil trial practice, having won multi-million dollar verdicts or recoveries in six of six class action jury trials since 2008.

Responsibilities include but are not limited to:

· Respond to incoming client calls to conduct initial case consultations and field questions and concerns

· Make outbound client calls related to client inquires in a timely manner

· Assist clients in completing initial case intake documents

· Manage internal call logs

· Work collaboratively with attorneys to get client questions answered

· Respond to emails from potential clients and current clients

· Send physical intake packets to potential clients when requested

· Process large scale mailings to current clients

· Other special projects and clerical tasks as needed

· Process medical and other records requests on clients’ behalf

· Maintain client files with incoming medical records/case documents

· Meet regularly with attorney team to discuss status of cases

· Assist with preparation of daily, weekly, and monthly case reports as needed

Ideal Candidate:

· Possess excellent communication skills (especially when communicating over the phone with potential clients and current clients)

· Must be able to handle a heavy call volume & display confidence and empathy

· Strong organizational skills and time management skills

· Strong preference for individuals with prior customer service experience, call center experience, or legal support experience

· Positive attitude toward work with a strong willingness to learn and be a team player

· Organized, detailed oriented, professional

· Comfortable using basic computer programs/software and Excel to effectively manage internal databases and spreadsheets

· Self-motivated and proactive

· Ability to work independently and autonomously

· High School diploma required; Associates degree preferred

· Available & willing to work overtime occasionally as needed

· Legally eligible to work in the US

Additional Important Information & Offerings:

· Monday – Friday, In-office schedule.

· Medical/Dental/Vision, Life, and short long term disability insurance

· 401(k) plan available

· Generous PTO and Holiday Schedule

· Other Perks – Gym membership, snack bar in office

· Very positive, supportive, and collaborative company culture environment

Bursor & Fisher, P.A. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

All employment is contingent upon successful completion of a background check in accordance with applicable laws and regulations.

If you need assistance or an accommodation during the application process due to a disability, please contact Matthew Mendes at mmendes@bursor.com

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Miami, FL 33131 (Required)

Ability to Relocate:

• Miami, FL 33131: Relocate before starting work (Required)

Work Location: In person