LCL Customer Service Executive

We are looking for a detail-oriented and customer-focused LCL Customer Service Executive to manage daily client interactions and ensure seamless handling of Less-than-Container Load (LCL) shipments. The role involves coordinating bookings, documentation, and shipment updates while maintaining strong customer relationships and supporting the sales team with retention and growth opportunities.

Key Responsibilities

• Handle daily customer inquiries, providing accurate information on LCL schedules, rates, and shipment status.
• Coordinate bookings with clients, overseas agents, and carriers to ensure smooth operations.
• Manage end-to-end documentation including BL instructions, shipping advice, and pre-alerts.
• Monitor shipments proactively, ensuring timely movement and updating customers on progress.
• Resolve service issues, claims, and complaints promptly and professionally.
• Collaborate with operations, sales, and finance teams to meet customer requirements effectively.
• Build and maintain strong client relationships to enhance trust and secure repeat business.
• Prepare regular customer service reports and highlight critical cases to management.
• Support the sales team with customer retention initiatives and identify upselling opportunities.

Qualifications & Experience

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred.
• 2–5 years of experience in customer service within the freight forwarding, NVOCC, or logistics industry (LCL experience strongly preferred).
• Strong understanding of LCL consolidation and international shipping documentation.
• Excellent communication, problem-solving, and customer-handling skills.
• Ability to manage multiple priorities under pressure with high attention to detail.
• Proficiency in MS Office applications and experience with logistics/CRM systems.
• Fluency in English; additional languages are an advantage.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Application Question(s):

• What is your visa status?
• What is your joining availability?
• What is your salary expectation?