Le Labo Chicago PT Keyholder

ABOUT THE COMPANY:

Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution over a decade ago and today, we remain unconventional in the luxury perfumery market.

Every fragrance is freshly hand-blended, and each label is personalized, before the eyes of our clients, at the moment of purchase.

Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories, and a point of view. It is a lifestyle.

Our distribution is intentionally selective: only 50 lab-boutiques worldwide and limited counters with curated partners.

Our global office is based in New York City and our European office is based in London. We are also a recent addition to the Estée Lauder family.

Job Summary:

Our lab technicians are brand ambassadors. They are storytellers that share the beauty of our craft with our clients. Their mission is to create unique and memorable experiences for all who wander into our boutiques.

As a Le Labo Lab Technician, you will be an integral part of the sales team, facilitating our clients in-store experience, driving daily sales to meet monthly sales targets, and contribute to the day-to-day operations of the boutique.

This is a keyholder role that requires the execution of opening and closing duties. You will work closely with the Store Management team in ensuring all protocols are followed and executed with excellence.

Primary Responsibilities:

• Client interactions

• • Ensuring a welcoming environment for client in the store
  • Guiding the client through our collection by sharing knowledge on Brand DNA, the art of fine perfumery, and our creations
  • Compounding perfumes, labeling, and boxing the creations following the brand protocols; fulfilling all orders with accuracy and efficiency
  • Building client connections to increase repeat business, gathering client information for follow-up communication
  • Addressing and successfully resolving client situations according to company client care guide
• In-store operational duties
  • Executing opening and closing boutique task per company policy, providing daily reporting on business
  • Proper handling of cash transactions and executing opening and closing night count, daily executing deposits
  • Daily monitoring of store email, addressing client and company requests in a timely manner
  • Ensuring full stock of merchandise on the floor, escalating stock needs to management
  • Assisting with monthly stock replenishment shipments: count, organization, and re-stocking
  • Submitting and following up on maintenance request, differentiating between situations and directing to the correct team
  • Always maintaining the cleanliness of the boutique
• Omnichannel
  • Executing BOPIS and POSTMASTES orders in a timely manner
  • Executing Phone Orders and shipping them in a timely manner, providing client with all necessary information
  • Collaborating with the Online Team in assisting clients with online orders or exchanges
  • Assisting the partnership team in executing orders for new clients
  • Assisting in the fulfillment of corporate orders in collaboration with the partnership team
• Additional responsibilities
• • Assisting the management team with the training of new hires
  • Assisting in identifying prospect partnerships in the neighborhood

Qualifications:

• Previous retail/sales experience is required
• Ability to work in fast-paced environment including evenings, weekends, and holidays
• Excellent customer service, communication skills: excellent written, verbal & interpersonal skills
• Excellent organization and time management skills: ability to prioritize and manage tasks wisely
• Professional demeanor and ability to be flexible and handle change in a positive manner
• Strong attention to detail
• Team player, works well in a team environment to achieve a common goal
• Ability to learn new procedures and processes quickly and execute with excellence
• Basic math functions such as addition, subtraction, multiplication, and division
• Computer skills: Operation systems (Windows), basic knowledge of productivity software suites – Microsoft Office Suite (Microsoft Word, Excel, Outlook)