Lead Application Trainer

VIP is currently seeking a Lead Application Trainer to join our Supplier Implementation Team. In this role, you will support new wine, beer, spirits, and non-alcoholic beverage suppliers as they onboard our software. Lead Application Trainers collaborate closely within a team environment to support a designated group of customers, guiding them through the implementation process and helping ensure a smooth and successful onboarding experience. You will serve as a key VIP point of contact during supplier implementations, assisting in the creation and execution of implementation project plans while maintaining strong communication with customer project sponsors. This is a highly customer-facing role that requires strong communication skills, organization, and the ability to manage multiple priorities.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT at least three days per week

Primary Responsibilities:

• Build positive, professional, and trusted relationships with supplier customers while guiding them through the onboarding and implementation process.
• Assist customers in understanding the quality, reliability, and value of our data and how it supports the success of their products.
• Serve as a primary point of contact during implementations, providing updates and coordinating with internal teams as needed.
• Address customer questions and concerns in a timely manner and connect them with the appropriate internal resources.
• Able to efficiently follow through with projects, start to finish. Be self-directing and proactive.

Qualifications:

• Strong analytical and problem-solving skills.
• Clear and effective written and verbal communication skills.
• Excellent organizational and time-management abilities.

Compensation: $26.00 - $30.00/hour

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.