FIND_THE_RIGHTJOB.
Lead Assistant Manager
India
Lead Assistant Manager
EXL/LAM/1501492
-
Digital SolutionsBangalore
Posted On
08 Oct 2025
End Date
22 Nov 2025
Required Experience
4 - 6 Years
Basic Section
Number Of Positions
5
Band
B2
Band Name
Lead Assistant Manager
Cost Code
G090701
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
1500000.0000 - 2000000.0000
Complexity Level
Not Applicable
Work Type
Hybrid – Working Partly From Home And Partly From Office
Organisational
Group
EXL Digital
Sub Group
Digital Solutions
Organization
Digital Solutions
LOB
CX(CONNECx)
SBU
Country
India
City
Bangalore
Center
FA - Bengaluru
Skills
Skill
AI
AI TOOLS
GOOGLE CCAI
GOOGLE BIGQUERY
CONVERSATION ANALYSIS
Minimum Qualification
Certification
No data available
Job Description
Job Description
Position Title, Responsibility Level
LAM - Cognitive CX Delivery
Function
Digital Transformation
Reports to
Manager – Digital CX CoE
Permanent/ Temporary
Permanent
Span of Control
Individual Role
Location
Noida
Basic Function
.
- Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
- Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
- Strong experience in developing REST APIs and developing product to enhance customer experience
- Exposure of Lex and or Dialogflow, Watson or similar platform
- Understanding of UI elements, APIs, Database interfaces etc.
- Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
- Revert with timelines on fixes of UAT observations
- Provide post implementation support to all changes
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
- Perform Technical documentation as per the Project lifecycle
Essential Functions
- Good communication and presentation skills
- Self-motivated, team player, action and results oriented.
- Process driven and conceptual thinking
- Change Management skills
- Innovative thinker
- Quick and agile learner
Primary Internal Interactions
- Service Delivery Managers
- Digital transformation team
- ISG Team
Primary External Interactions
- Client Teams – especially Client Business & Technology Teams.
- External Vendors –Product & Services Vendors/Partners, Industry/Business forums
Organizational Relationships
Reports To :Sr. Manager – Digital CX CoE Supervises : Individual Contributor
Skills
Technical Skills
- Have 6 -8 yrs of working experience mainly around NLP/NLU
- Have 4-5 yrs of experience in speech to text and text to speech API/platform
- Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc.
- Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform
- Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc.
- Must be very good with various programming and scripting languages like Python, Java, and Groovy
- Must possess fairly good knowledge of developing API/REST Services
- Must be hands on with tools like Git, BitBucket, etc.
- Good to have understanding of SDLC e.g. Agile, Scrum, etc.
- Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc.
- Have good knowledge of data structures, and must be very good at analytical and problem solving
- Must be a good team player, proactive, hardworking
- A good communicator with internal and external stakeholders
- Overall 5+ years in development using Python, Java etc.
- Must be good with data structures, sql, and no-sql databases
- Can set-up deployment pipeline using Git/Jenkin
- Willing to work in US/UK shift in services environment
Process Specific Skills
- Having worked in a Digital transformation capacity using cloud specific solutions and implementation
- Good understanding of conversational AI Trends, platforms, and technologies
- Must be ready to work and support multiple time zone whenever there is a need
Soft skills (Desired)
- Independent problem-solving,
- Self-direction, Self-motivated, Flexible and team oriented person
- Should be able to work independently, with minimum supervision.
- A Strong sense of ownership, urgency, and drive.
- Tack-sharp analytical abilities.
- Strong interpersonal and communication skills.
Education Requirements
- Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
Work Experience Requirements
- Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.
- Master`s degree or Bachelor´s degree; combined with equivalent additional qualifications and/ or experience
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