Lead Associate - Transactional Quality - Mumbai - REF81631E_2025188576

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

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  Should be well versed with the Finance & Accounting functional knowledge in PTP / OTC.
• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain.
• should be able to communicate with the client and internal stakeholder.
• Conducting Quality checks as per sampling strategy.
• Daily, Weekly & Monthly reporting.
• Tracking and reporting SLA’s.
• Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation team.
• Providing effective feedback to all processers.
• Working on Bottom performers to bring them up.
• Conduct Team hurdles to update the group on Quality related issues, calibration on new updates, common errors categories and measures to avoid errors.
• Client calibration on new process and updates.
• Enhancing performance of the team based on SLA’s through Quality Control check, Action plan and expert analysis.

B.Com / M.Com / MBA Finance.

Transactional Quality Work Experience Preferred.

Good Communication/Written Skills.

Role – Individual Contributor / Internal Stake Holder Management.

Hybrid – Weekly 2/3 Days.

Shifts - UK / US Shifts – 5:30 PM to 2:30 PM IST