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Lead Business Analyst, Technology

Job Description Summary

As part of our Compliance, Supervision, Risk & Audit (CSRA) IT Team, Senior Analyst will serve as a strategic partner to business and IT driving the delivery of innovative, scalable, and efficient technology solutions. You will lead the end-to-end analysis process, from requirements gathering and documentation to solution validation and implementation support. This role requires a blend of business acumen, technical expertise, and leadership to influence outcomes and ensure alignment with organizational goals.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities

Translate business needs into clear, actionable technical requirements and user stories.
Act as a subject matter expert (SME) for assigned systems and business domains.
Lead the elicitation, documentation, and management of business and functional requirements for complex technology initiatives.
Collaborate with cross-functional teams including developers, QA, and business stakeholders to ensure successful delivery.
Facilitate user acceptance testing (UAT), validate test cases, and ensure solutions meet business expectations.
Create and maintain process flows, wireframes, prototypes, and technical/user documentation.
Support production issue triage and resolution
Apply project management, change control, and issue tracking best practices throughout the project lifecycle.

Skills

Minimum of a Bachelor's degree in Computer Science, MIS, Business or related degree and five (5) years of relevant experience or a combination of education, training and experience.
Proven ability to elicit & document business requirements, influence stakeholders, and drive consensus across diverse teams.
Proficient in data analysis, testing support, and issue triaging.
Strong understanding of SDLC, Agile, Waterfall, and hybrid methodologies.
Proven ability to manage vendor relationships, including defining scope, monitoring deliverables, mitigating risks, and ensuring adherence to contractual SLAs.
Experience with tools like SQL, TFS, Azure DevOps, ServiceNow, Visio, and Postman a plus.
Demonstrated ability to manage multiple priorities and switch between projects as needed.
Excellent communication skills with the ability to translate between technical and business audiences.
Experience with Compliance/Risk Management based software implementations, specifically OpenPages, Business Continuity in the Cloud, or Everbridge 360 a plus.
Familiarity with AI tools (e.g., Copilot, ChatGPT) for documentation and productivity is desirable.

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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