Bailey Information Technology

Lead Call Center Operator &ndash; Key Personnel (4 Positions) 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Support high-priority emergency communications operations. 
 
Responsibilities: 
- Handle escalations 
- Support supervisors 
- Mentor staff 
 
Requirements: 
- 3&ndash;5+ years experience 
- Emergency ops preferred 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: 24/7 shifts

Overseeing critical emergency communications, the Lead Call Center Operator guides a team of operators during high-stakes situations at NIH CIT’s Bethesda campus. Handling escalations and mentoring staff directly impacts public safety and response effectiveness, making this role pivotal for those seeking fast-paced leadership experience in a vital setting.

Lead Call Center Operator

Emergency Operations

Call Center Management

Staff Mentoring

Escalation Handling

Communication Skills

Crisis Management

Shift Scheduling

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