Lead Concierge/staffing coordinator

Lead Concierge

Caretta Senior Living – Eau Claire, WI

Position Summary

We are seeking a warm, professional, and service-driven Lead Concierge to be the welcoming face of our community. This role provides courteous and efficient reception services to residents, staff, and visitors while serving as a central communication hub during both daily operations and emergencies.

We are looking for someone with a big smile, compassion, and a passion for helping others—someone who is excited to play a key role in helping us build a thriving community.

Position Details

• Schedule: Monday–Friday, 8:00 AM – 4:30 PM
• Pay: $23 per hour
• Location: Caretta Senior Living Eau Claire, WI

Key Responsibilities

• Serve as the main point of contact for residents, visitors, and team members
• Provide timely, professional responses to requests and inquiries
• Monitor reception and lobby areas to support resident safety and awareness
• Communicate urgent matters quickly and accurately to appropriate staff
• Respond to emergency situations including fire, severe weather, power outages, resident elopement, and 911 calls
• Perform administrative duties
• Staffing coordination, scheduling support, and open shift coverage to help maintain appropriate staffing levels.
• Follow daily task lists and attend team meetings
• Adhere to all GLMC policies and procedures

Qualifications

• Minimum 1 year of receptionist experience (multiline phone system preferred)
• High School Diploma or GED
• Strong customer service and interpersonal skills
• Patient, compassionate, and service-focused approach when interacting with residents, families, team members and prospects
• Excellent communication and organizational abilities
• Proficient in Microsoft Office (including Excel)
• Professional appearance and demeanor
• Ability to read, write, speak, and understand English

Why Join Us / Benefits

At Caretta Senior Living, you’re more than a team member—you’re part of a community that lives out our mission of making a positive difference in the lives of others.

We offer a full benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (Vacation & Sick Time)
• Floating Holidays
• Opportunities for growth and advancement
• A supportive, team-focused culture

Join Our Team

If you bring warmth, positivity, and a passion for helping others, we would love to meet you. This is a unique opportunity to be part of a new community from the ground up and make a meaningful impact every day.

Come be the welcoming face of our community and help us create a place residents are proud to call home.

Apply today—we’re excited to meet you!