Area(s) of responsibility

Senior Salesforce Techno-Functional Consultant

• More than 10 years of IT experience and 8+ years in Salesforce. Multi-cloud solutioning experience
• Deep understanding of Salesforce platforms (Service & Sales Cloud, Community Cloud, Marketing Cloud, etc.) and help implementation
• Good understanding of the technical features and functionalities of the Salesforce platform and act as the bridge between the client and the technical team(s).
• Exposure to multiple Salesforce Clouds (Sales, Service, CPQ/Billing, FSL, FSC, Health, Education, Experience, Marketing) and AppExchange products.
• Lead Requirements gathering sessions and document the requirements.
• Contribute to developing test plans and drive the testing during both QA and UAT.
• Lead and participate in developing training materials and conducting training sessions.
• Experienced in stakeholder management
• Experience in Agile projects
• Communicate effectively with a globally distributed team
• Participate in the planning/analysis of business requirements for system changes and enhancement
• Collaborate inter-departmentally to identify business needs and translate them into technical solutions
• Excellent interpersonal and communication skills
• Knowledge of software development processes and best practices