Responsibilities

• Administer and maintain the Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Power Platform.
• Oversee governance, permissions, and lifecycle management for collaboration sites, Teams, and groups.
• Configure and manage security, compliance, and retention policies within M365.
• Manage Exchange Online mail flow, distribution groups, shared mailboxes, and related configurations.
• Support and maintain Microsoft Teams—channels, policies, templates, and integrations with other M365 services.
• Administer and configure SharePoint Online sites (communication, team, and hub sites), ensuring best practices in design and permissions.
• Monitor service health, troubleshoot issues, and liaise with Microsoft support as needed.
• Automate repetitive administrative tasks using PowerShell scripting or Power Automate.
• Collaborate with infrastructure, security, and end-user computing teams to ensure consistent and secure collaboration environments.
• Drive user adoption and provide training/support for collaboration tools and new features.
• Strong knowledge of Windows OS, Active Directory, and Group Policy.
• Experience with Microsoft Endpoint Manager (Intune) and SCCM.
• Advanced PowerShell scripting for automation and security tasks.
• Familiarity with endpoint security tools (Defender for Endpoint, EDR solutions).
• Understanding of Zero Trust principles and compliance frameworks.
• Excellent troubleshooting and problem-solving skills.

• Relevant years of experience in Microsoft 365 administration and collaboration tools management.
• Strong technical expertise in:

• Working knowledge of PowerShell scripting for automation and reporting.
• Familiarity with Power Platform (Power Automate, Power Apps) is desirable.
• Strong understanding of security and compliance features in M365 (DLP, retention, auditing, eDiscovery).
• Experience with Active Directory / Azure AD integration and identity management.
• Excellent problem-solving, communication, and documentation skills.
• Microsoft Certified: Modern Desktop Administrator Associate or
• Microsoft 365 Certified: Messaging Administrator / Teams Administrator / Collaboration Engineer
• ITIL Foundation Certification (preferred)
• Microsoft Certifications (e.g., MS-700, MS-900, SharePoint/M365 Admin Associate) are a plus.
• Experience in working with backup and restore tools.
• Prior involvement in upgrade planning and rollout for Teams or SharePoint solutions.
• Strong leadership and team facilitation abilities
• Excellent time management and task prioritization
• Focused on driving continuous improvement and automation
• Collaborative, transparent, and proactive communicator
• Ability to balance technical depth with business context

• 
  Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress