Lead Content Creator Senior Associate

The Community Marketing team unifies and amplifies financial health initiatives that build trust in communities, empower consumers, and strengthen relationships with Chase customers.

As a Content Lead for the Chase Money Skills Content Studio in Consumer Bank, you will be the operational heart of the editorial team, reporting directly to the Managing Editor. You will own and operate the editorial calendar, support agency and contributor relationships, and ensure all content is informed by performance insights and aligned to the needs of the Firm. You will drive the creation, adaptation, and optimization of financial health content across multiple channels, supporting Marketing, PR, and paid and organic social strategies. You will synthesize data, maintain the content library, and develop pillar assets that advance financial inclusion and build trust with diverse audiences.

Job responsibilities

• Own and operate the Chase Money Skills editorial calendar, coordinating content production and channel strategies to maximize impact and compliance.
• Write and deliver creative briefs for internal and external stakeholders (video, infographics, social, etc.), monitor performance, and proactively flag/escalate issues to ensure timely, high-quality delivery.
• Help maintain and organize the content library, regularly sharing updates with channel partners and ensuring new inventory is discoverable and accessible.
• Collaborate with channel partners to collect content performance data, synthesize insights, and provide consolidated output to Marketing Leadership and stakeholders. Use data to flag high-performing assets for repurposing and underperformers for analysis.
• Build strong relationships across Marketing and Communication channels, understand their needs, and develop execution plans that align with channel objectives and business priorities.
• Develop pillar content for each financial health topic area (guides, articles, video scripts, explainer series, research-backed reports). Adapt core assets for four audience segments without rebuilding from scratch.
• Write and maintain the editorial style guide and brand voice documentation, including segment-specific voice guidelines. Ensure all content meets regulatory, compliance, and brand standards.

• Create content that supports customer journey for each pillar topic, ensuring clear progression from awareness to referral readiness. Support video script development and ensure written content translates effectively to video/audio formats.

Required qualifications, capabilities and skills

• 5+ years’ experience in content operations, editorial project management, or content strategy at a digital publisher, financial services brand, fintech, or content-forward media company
• Experience running a multi-channel editorial calendar for a brand with compliance or legal review requirements

• Experience writing creative briefs for internal and external partners and/or agencies and managing relationships through production and revision cycles

• Undergraduate degree in Marketing, Communications, Business, or a related field
• Strong stakeholder management skills; able to hold a room of product and business unit leaders to a content strategy
• Genuine fluency in content performance data—comfortable pulling reports, reading dashboards, and translating metrics into editorial decisions
• Highly organized; proactive in managing deadlines and workflow tools (Asana, Monday, or similar)
• Experience developing pillar content for financial health topics and adapting assets for multiple audience segments
• Experience writing and maintaining editorial style guides and brand voice documentation
• Experience sourcing, briefing, and managing internal and external contributors and subject matter experts
• Experience supporting video script development and adapting written content for video/audio formats

Preferred qualifications, capabilities and skills

• Editorial content, content strategy, journalism, long-form writing and editing across consumer-facing digital formats (social strongly preferred)
• Portfolio demonstrating range: accessible explainers and rigorous guides, ideally in personal finance, financial wellness, or consumer financial services
• Experience writing for multiple audiences simultaneously—adjusting voice, reading level, and examples without losing editorial quality or brand consistency
• Understanding of content as a trust-building tool in regulated industries, ability to convert written content for video and audio formats

• Experience working with agencies and internal/external stakeholders and experience developing a content style guide or brand voice documentation from the group up

• Background in personal finance journalism, financial wellness publishing, or consumer financial education (nonprofit, fintech, or bank context) and genuine interest in consumer financial health

• Familiarity with SEO content strategy and pillar content development and writing for bilingual or multicultural audiences

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans