Lead Customer Service EDI Analyst

Job ID: 523954

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.

Job Summary

Oldcastle Lawn & Garden is searching for a results-oriented Lead Customer Service EDI Analyst to join our fast-paced, high-growth, industry-leading business. The Lead Customer Service EDI Analyst is responsible for and executes Electronic Data Interchange (EDI) processes that support customer order management, invoicing, and fulfillment. This role acts as a subject matter expert, leads EDI troubleshooting and onboarding efforts, and partners closely with Customer Service, IT, and external partners to ensure accurate, timely, and compliant electronic transactions.

Job Location

This position will be based out of the office in Atlanta, GA.

Job Responsibilities

• Serve as the lead EDI subject matter expert for customer service operations
• Monitor and manage daily EDI transactions
• Analyze and resolve EDI errors, rejections, and exceptions impacting customers
• Act as the primary escalation point for complex EDI and customer order issues
• Support onboarding, testing, and implementation of new partners
• Coordinate with IT, ERP, production sites, and finance teams to resolve data and system issues
• Ensure compliance with customer-specific EDI requirements and SLAs
• Investigate root causes of chargebacks, compliance violations, and order discrepancies
• Develop and maintain EDI documentation, SOPs, and training materials
• Mentor and provide guidance to EDI analysts and customer service team members
• Assist with EDI system upgrades, mapping changes, and process improvements
• Track metrics such as transaction accuracy, turnaround time, and error rates
• Integrate existing customers into EDI platform.

Job Requirements

• Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
• At least 3–7 years of experience in EDI operations, customer service, order management, or supply chain
• Advanced knowledge of EDI standards
• Experience supporting large retail or B2B partners
• Familiarity with ERP systems
• Prior experience leading workstreams or mentoring team members preferred
• Strong analytical and troubleshooting skills
• Customer-focused problem solving
• Cross-functional communication and collaboration
• Attention to detail and data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Technical aptitude with EDI platforms and reporting tools

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.