Lead Data Analyst

About the Company

At FedEx, moving the world doesn’t only mean delivering our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx consists of 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what’s next. This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet. Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

• Take care of each other
• Commit to do good
• Own outstanding
• Drive business results
• Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the most admired companies in the “World’s Most Admired Companies” report, according to a survey published in FORTUNE magazine since 2001.
• Ethisphere named FedEx as One of the 2023 World’s Most Ethical Companies®.

About the Role

We are looking for a seasoned Lead Data Scientist with over 8 years of experience to lead the Customer Experience Analytics team. In this role, you will deliver data-driven insights to improve customer satisfaction, enhance loyalty, and shape business strategy. You will mentor a team, deploy advanced ML models, and collaborate with stakeholders to align analytics initiatives with customer-centric goals.

Responsibilities

• Lead in-depth analysis of complex data sets to uncover actionable insights and trends.
• Develop and deploy predictive models to forecast business outcomes and support decision-making processes.
• Apply optimization techniques to improve business processes and resource allocation.
• Design and implement decision support systems that enable stakeholders to make data driven decisions.
• Design and analyze experiments to evaluate the effectiveness of business strategies and interventions.
• Lead cross-functional teams and stakeholders to understand business requirements and priorities.
• Stay abreast of advancements in data science, machine learning, and decision science to enhance analytical capabilities.
• Assess the impact of data-driven decisions on key business metrics and outcomes and iterate on models and strategies accordingly.

Qualifications

• Education: Master’s or bachelor’s in computer science, engineering, or a quantitative field.

Required Skills

• Technical Expertise
• Advanced proficiency in Python and SQL, with experience integrating ML models into scalable solutions.
• Strong knowledge of machine learning, NLP, and statistical modeling techniques.
• Familiarity with cloud platforms (Azure, GCP, AWS) and big data tools (e.g., Spark, Databricks).

• Functional Skills
• Expertise in customer behavior analysis, segmentation, and predicting satisfaction metrics such as NPS.
• Strong stakeholder management and collaboration skills to align analytics solutions with business goals.
• Proven ability to deliver impactful solutions that improve customer experience.

• Behavioral Skills
• Leadership and mentoring skills to guide and inspire a team of data scientists.
• Exceptional communication skills for engaging with technical and non-technical stakeholders.
• Strategic mindset with a proactive approach to problem-solving and decision making.

Preferred Skills

• Experience: 8+ years in data science, with leadership in customer experience or analytics projects.
• Bonus Skills: Experience with cloud platforms, data visualization tools, and GenAI applications.

Pay range and compensation package

Attractive remuneration package includes:

• Salary as per agreed compensation structure
• Tuition Assistance
• Great Working Environment
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs including hybrid work arrangement. WFH (work from home) and office
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on shipping, travel, and much more…

Equal Opportunity Statement

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this position and working environment sound like the right