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Lead Database Administrator
Karachi, Pakistan
Overview
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Over the past 16 years, Afiniti’ patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers.
To learn more, visit www.afiniti.com.
SummaryThe Lead DBA will be responsible for both hands-on database administration and team leadership, focusing on high-availability relational and MPP databases in Linux environments. The role requires a strong technical foundation, proven experience with large distributed systems, and the ability to lead a team providing 24/7 services to global clients.
Key Responsibilities
- Lead the global DBA team to ensure operational excellence, knowledge sharing, and professional development.
- Oversee installation, configuration, administration, monitoring, and upgrading of MySQL, PostgreSQL, and MPP databases (e.g., Greenplum, Cloudberry) to guarantee high availability, security, and optimal performance.
- Establish and enforce database governance, operational standards, and best practices.
- Provide technical leadership on database design, architecture, capacity planning, and performance tuning for large-scale (multi-TB) systems.
- Guide and perform query optimization and support developers/analysts with complex SQL, stored procedures/functions, schema design, and DDL/DML scripts.
- Lead troubleshooting and root cause analysis of complex database incidents with adherence to SLAs/OLAs.
- Design and implement robust disaster recovery (DR), backup, and high-availability strategies to ensure business continuity.
- Partner with application, infrastructure, and security teams to ensure resilient, compliant, and scalable database solutions.
- Act as a mentor and escalation point for the DBA team, fostering collaboration, knowledge transfer, and problem-solving culture.
Minimum Qualifications
- 8+ years of database administration experience, with at least 3+ years in a senior or lead capacity.
- Deep expertise in MySQL and PostgreSQL administration on Linux platforms.
- Proven hands-on experience with MPP database platforms (e.g., Greenplum, Cloudberry, Teradata, or similar).
- Strong understanding of database internals: engine architecture, storage, memory management, and background processes.
- Experience managing enterprise-scale, mission-critical databases (2+ TB).
- Excellent leadership, analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience in managing and optimizing cloud-based database platforms (AWS, Azure, or GCP).
- Proficiency in automation and scripting/programming (Python, Bash, or similar).
- Demonstrated ability to work effectively in global, distributed teams.
- Flexible, proactive, and comfortable working in a fast-paced environment with changing priorities.
Location / Hybrid Work Statement
Based on the role and function at Afiniti, you may have the opportunity to work hybrid!
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