Lead Developer – Amazon Connect

Experience: 8+ Years

Location: Hybrid / Remote – UAE

Employment Type: Full-time

About The Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems , leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

• Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
• Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
• Ensure scalability, reliability, and compliance with security and performance best practices.
• Mentor junior engineers and ensure technical excellence across project teams.
  
  

Required Skills & Experience

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
• Proven experience in delivering enterprise-grade call center or customer engagement platforms.
• Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
• Experience in IVR development, telephony, SIP, and call routing.
• Strong analytical, communication, and leadership skills.
  
  

Preferred Qualifications

• AWS Certified Developer / Solutions Architect.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
• Familiarity with AI/ML and real-time analytics in contact center environments.