Qureos

FIND_THE_RIGHTJOB.

Lead Developer – Amazon Connect

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Lead Developer – Amazon Connect

Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems , leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities
  • Lead the end-to-end design and development of Amazon Connect-based contact center solutions
  • Develop customized IVR call flows , Lambda functions, and integrations with third-party or enterprise systems
  • Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
  • Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
  • Ensure scalability, reliability, and compliance with security and performance best practices
  • Mentor junior engineers and ensure technical excellence across project teams
Required Skills & Experience
  • 8+ years of total software development experience
  • 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
  • Proven experience in delivering enterprise-grade call center or customer engagement platforms
  • Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
  • Experience in IVR development, telephony, SIP, and call routing
  • Strong analytical, communication, and leadership skills
Preferred Qualifications
  • AWS Certified Developer / Solutions Architect
  • Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems
  • Familiarity with AI/ML and real-time analytics in contact center environments

© 2025 Qureos. All rights reserved.