Senior Specialist, ServiceNow Product Developer

About IHS Towers: IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The company has over 37,000 towers across its seven markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Nigeria, South Africa and Zambia. For more information, please visit: www.ihstowers.com

• Design, configure, and implement ServiceNow modules and custom applications.
• Develop and maintain custom workflows, UI policies, business rules, and integrations using ServiceNow scripting (JavaScript, Glide).
• Collaborate with product managers and stakeholders to translate business requirements into technical specifications.
• Enhance UI/UX for internal users through custom widgets and portals using ServiceNow Studio and Flow Designer.
• Integrate external systems using REST/SOAP APIs and mid-server configurations.
• Maintain platform performance, security & SOX compliance, and user access controls.
• Participate in upgrades, testing cycles, and documentation for continuous improvement.
• Provide technical guidance and troubleshooting for ServiceNow incidents and enhancements.
• Train and provide knowledge transfers to new members of the team.
• Support Go-live and hyper care phases.
• Does Technical Assessment of new plugins installation and configuration to setup business process
• Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.

• 5 - 8 years of ServiceNow development and product delivery experience within modules/applications. Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry):
• Experience with ServiceNow Flow Designer, App Engine Studio, Integration Hub, and Configuration Management Database (CMDB).
• Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages), Reporting and Platform Analytics Dashboards set up.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting.
• Experience with ServiceNow modules such as ITSM, ITOM, FSM, EAM / HAM
• Knowledge of integration protocols (REST, SOAP, JSON, XML).
• Excellent analytical, communication, and problem-solving skills.
• Understanding of Agile/Scrum development frameworks.

Ability to design scalable solutions in multi-instance environments.

We are customer focused, understanding that we continuously must surpass our customers’ expectations. We are innovative, constantly seeking new and improved ways to deliver our products and services. We act with integrity, being open and honest in everything we do. We are bold and courageous in expanding existing markets and developing new ones.

Core Values:

• Customer Focus
• Innovation
• Integrity
• Boldness

Strength in Diversity, United in Success

At IHS we embrace and value a diverse culture where our people learn, lead, and grow together– key to our core values. We are uniquely connected and represent over 51 nationalities across our teams. Our people are our greatest assets, and at the very heart of our business, supporting an agile and inclusive environment, focused on gender equality, growth, excellence and innovation for our customers and our communities.

IHS is an equal opportunity employer, and this is central to how we attract, develop, and reward our people. We celebrate diversity and are committed to creating an inclusive environment for all employees.