Lead - Siebel UCM EIM Developer

Job Summary

We’re looking for an Lead - Siebel UCM EIM Develope r to support our team in Abu Dhabi . This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Key Responsibilities

Generic Accountability

• Having good understanding on Siebel UCM/CRM data model and provide technical solutioning on business requirements and issues related data migration and data loading.
• Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarification and batch data load monitoring.
• Communicate, escalate, and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority.
• Well aligned with ITIL process in the areas of Incident management, Change management and problem management.

5. JOB CONTEXT

(Specific accountabilities unique for the role which are not covered in Section 4)

Specific Accountability

• Should have hands on development experience in Siebel EIM , PL/SQL,Unix shell scripting and Siebel Configuration & ETL tools.
• Have an excellent understanding of Siebel Application data model and architecture. Understand functional requirement and convert to Siebel design and implement with Siebel technologies including Siebel UCM ,EIM, PL/SQL,Unix shell scriting and any other ETL tools such as ODI.
• Should be able to build/modify batch interfaces including IFB,PL SQL views,procedures,shell scritps as per requirements and adhering to best practices. Also should be able to troubleshoot batch integration issues in production and other data related issues.
• Should be able to create integration mapping document by discussing with the relevant stake holders and prepare design.
• Should have strong experience in writing complex PL/SQL queries and stored procedures.Also should be able to create batch shell scripts and should be knowing the batch job scheduling machanism.
• Must be able to do performance improvements by tuning long running SQL queries or EIM jobs.
• Should have basic Siebel configuration knowledge or joins,links etc.
• Should have experience in larger data migration projects which include migrate large volume data from legacy system or with in CRM system as part of upgrade.
• Preferably to have Master Data Management(Universal Customer Hub) domain experience and Data quality experience.
• Preferably to have worked on Siebel IP17 or later versions and Web tools.
• Knowledge of ETL Tools like ODI/Informatica and using ETL tool with Siebel EIM will be an added advantage.
• Involve in production support activities including troubleshoot and resolve production issues, data quality issues, ticket resolution and BAU monitoring.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.