Lead Dispatcher

Service Dispatcher - Princeton Air

Location: Princeton Junction, NJ | Full-Time

Do you thrive in fast-paced environments where everything depends on you?

Love solving problems, optimizing schedules, and keeping things running smoothly?

Ready to be the person that holds the entire service team together?

The Role (Your Day-to-Day)

You’re the control center of the operation.

Every day, you’re managing technician schedules, coordinating service calls, and making real-time decisions that impact customers, technicians, and the entire business.

You’re not just booking calls—you’re:

Optimizing routes for efficiency and profitability
Keeping technicians productive and on track
Making sure customers are informed, prepared, and taken care of

You’ll:

Dispatch technicians one call at a time with precision
Confirm appointments and adjust schedules in real time
Debrief technicians after every call to capture updates
Fill schedule gaps proactively to maximize efficiency

You’re constantly looking ahead—planning 2–3 days out, finalizing tomorrow’s schedule, and making sure nothing falls through the cracks.

Bottom line: You keep the operation running smoothly, efficiently, and profitably.

What You’ll Be Responsible For
Dispatch and schedule service technicians using efficient routing practices
Maintain and manage the dispatch board (2–3 days in advance)
Confirm appointments and communicate updates with customers
Debrief technicians after each call and track job status
Coordinate on-call schedules and review overnight activity
Create and update work orders accurately in the system
Proactively fill schedule gaps and optimize technician productivity
Notify customers of delays, reschedules, or parts availability
Maintain accurate customer records and service history (ServiceTitan)
Coordinate with warehouse regarding parts and cancellations
Communicate scheduling capacity and constraints to management
Support customer satisfaction by resolving basic concerns
1 year of team-lead experience (highly preferred)

What Makes You a Fit
2 years of dispatching, scheduling, or coordination experience
Experience in HVAC, plumbing, electrical, or trade services (strongly preferred)
Strong organizational and multitasking skills
Ability to make real-time decisions under pressure
Excellent communication with customers, technicians, and team members
Customer-first mindset with calm problem-solving ability
Experience with ServiceTitan or similar dispatch software (preferred)
Strong attention to detail in scheduling and data accuracy

Compensation + Perks
Earn $21 - $28 an hour (based on experience — clear and upfront)
Full-time, stable position
Work with a team backed by 50+ years of trusted service
Structured systems and strong operational support
Growth opportunities within a growing service organization

Working Conditions
Primarily office-based role
Fast-paced environment with constant communication
Frequent use of computer systems, phones, and dispatch software
May include early mornings, evenings, weekends, and on-call scheduling

Our Hiring Process

We move fast and keep it simple:

Click apply and answer a few Who, What, When questions. (5 min)
You'll be texted a link for a ~15min questionnaire that will help match you to the job.
We'll send you a link to get scheduled for a phone interview.
We'll send you a link to get scheduled for an in-person interview.
You can easily be in for an interview within a couple days from right now.

We respond to 100% of candidates who complete the process.

Why You’ll Love Working Here

For over 50 years, we’ve built our reputation on doing things right.

At Princeton Air:

We value efficiency, accuracy, and accountability
We support our team with systems and structure
We move fast—but stay organized
We take pride in delivering great customer experiences

This role is for people who:

Love solving problems in real time
Take ownership of outcomes
Thrive in fast-paced environments
Want to be a critical part of a high-performing team

If you need a slow, low-pressure role—this isn’t it.

If you want to be the engine behind a high-performing service team—you’ll thrive here.

If you’re ready to take control of the schedule and keep everything running at a high level—Apply now. Let’s get to work.
Requirements
Employment Type: Full-time
Work Hours: 40 to 50 hours work
Required Education: High school or equivalent
Required Experience: Experienced(2) years