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Lead E-Commerce Operations

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We are looking for an experienced Lead E-Commerce Operations to oversee and optimize our end-to-end online operations. The ideal candidate will be responsible for managing daily e-commerce activities, improving operational efficiency, ensuring smooth order fulfillment, and driving performance across marketplaces and owned platforms.

Key Responsibilities

  • Lead and manage day-to-day e-commerce operations across websites.
  • Own order management, inventory planning, logistics coordination, and returns management.
  • Monitor order fulfillment rate, cancellation rate, delivery timelines, and customer satisfaction.
  • Coordinate with internal teams (marketing, finance, customer support, tech) and external vendors.
  • Optimize operational processes to improve efficiency, reduce costs, and enhance customer experience.
  • Handle escalations related to operations, logistics, and customer issues.

Required Skills & Qualifications

  • Bachelor’s degree in Business, Operations, Supply Chain, or related field.
  • 2-3 years of experience in e-commerce operations, with at least 1 years in a leadership role

What We Offer

  • Market competitive salary .
  • Opportunity to lead and scale a growing e-commerce operation
  • Collaborative and fast-paced work environment
  • Career growth and learning opportunities

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person

Expected Start Date: 15/12/2025

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