Lead E-Commerce Operations

We are looking for an experienced Lead E-Commerce Operations to oversee and optimize our end-to-end online operations. The ideal candidate will be responsible for managing daily e-commerce activities, improving operational efficiency, ensuring smooth order fulfillment, and driving performance across marketplaces and owned platforms.

Key Responsibilities

• Lead and manage day-to-day e-commerce operations across websites.
• Own order management, inventory planning, logistics coordination, and returns management.
• Monitor order fulfillment rate, cancellation rate, delivery timelines, and customer satisfaction.
• Coordinate with internal teams (marketing, finance, customer support, tech) and external vendors.
• Optimize operational processes to improve efficiency, reduce costs, and enhance customer experience.
• Handle escalations related to operations, logistics, and customer issues.

Required Skills & Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or related field.
• 2-3 years of experience in e-commerce operations, with at least 1 years in a leadership role

What We Offer

• Market competitive salary .
• Opportunity to lead and scale a growing e-commerce operation
• Collaborative and fast-paced work environment
• Career growth and learning opportunities

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person

Expected Start Date: 15/12/2025