Lead Engineer (DTAC/NOC support engineer)

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Test and Activation Engineer - Job Description Summary:

Responsibilities:

• Good understanding on Vision, network diagram
• Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE
• Assists in network troubleshooting and provides input for root cause analysis for network related outages.
• Manage and control a test and turn-up bridge required for service activation.
• Accurate documentation of activation activities, notes, client communication, etc.
• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

Key Requirements:

• Basic understanding in networking concepts such as routing and switching.
• Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
• Course completion of CCNA or any networking technologies
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
• Will be required to work in various shifts (Day/Night) including holidays and weekends.

Education:

• Bachelor's degree in business, Information Technology, Computer Science, or a related field